Buyer Protection Guarantee
Comprehensive protection included on every purchase: escrow payment holding, hardware authentication, and 48-hour (2 days) returns.
100% Escrow Payment Holding
Your payment is held safely in escrow upon checkout and is only released to the seller after you receive, inspect, and accept the item.
48-Hour Money-Back Guarantee
If your device doesn't match the listing description, photos, or condition grade, you have 48 hours (2 days) to request a full refund.
Trust Lens™ IMEI & Hardware Verification
Every phone, tablet, and wearable is checked against GSMA blacklists, stolen device registries, and cloud activation locks before listings go live.
Dedicated Dispute Mediation
If an issue arises, our UK mediation team reviews timestamped Trust Lens™ evidence packs to resolve claims fairly and quickly.
How Buyer Protection Works Step-by-Step
Your payment is encrypted and held securely. The seller cannot withdraw funds yet.
Item arrives via tracked Royal Mail delivery. You have 48 hours (2 days) to test battery, screen, and functions.
Satisfied? Release funds with 1 click. Found an issue? Open a dispute for a full refund.