Question 1

How does Trust Lens™ automated verification work?

Accepted Answer

Trust Lens™ is our proprietary automated verification engine. When a seller inputs a device IMEI, we cross-reference GSMA international carrier databases, stolen device police registers, and OEM cloud lock registries (such as Apple Find My / iCloud lock) in real-time. Clean results mean the listing publishes instantly with a verified badge. Flagged results are sent to our UK trust & safety review team.

Question 2

How is my payment protected in escrow?

Accepted Answer

When you purchase on VeriBuy, 100% of your funds are securely held in Stripe platform escrow. The seller never receives funds upfront. The seller only receives payout after you receive the parcel and complete your 48-hour (2 days) inspection window without dispute.

Question 3

What is the Buyer Protection fee and what does it cover?

Accepted Answer

We charge a transparent variable Buyer Protection fee calculated dynamically at checkout. This fee directly funds 100% Stripe escrow holding, real-time Trust Lens™ database checks, signature-tracked delivery insurance, 48-hour (2 days) money-back return guarantees, and dedicated UK dispute arbitration.

Question 4

What is the 48-hour money-back guarantee policy?

Accepted Answer

If the device received differs cosmetically, mechanically, or functionally from the listing grade and timestamped evidence photos, you can open a return within 48 hours (2 days) of delivery for a full refund.

Question 5

How does automated proxy bidding work on VeriBuy?

Accepted Answer

Enter the maximum amount you are willing to pay. Our proxy bidding engine automatically places bids on your behalf in standard UK eBay increments (£0.20 to £25.00 depending on price tier), advancing the price only as much as necessary to maintain your high bidder status up to your secret maximum.

Question 6

What is anti-sniping soft-close protection?

Accepted Answer

To prevent bots and last-second bid sniping from depriving honest buyers, any valid bid placed within the final 2 minutes of an auction automatically extends the countdown clock by an additional 2 minutes. This ensures every bidder has fair time to respond.

Question 7

What happens when I win an auction?

Accepted Answer

When an auction ends and reserve is met, the winning bidder receives an instant notification with a 48-hour payment window to complete checkout. Once paid, the payment is locked in 100% Escrow and the seller is dispatched a prepaid Royal Mail shipping label.

Question 8

Are there really 0% seller commission fees?

Accepted Answer

Yes! VeriBuy charges £0 seller commission, £0 listing fees, and £0 monthly subscriptions on both Buy It Now listings and Online Auctions. When your device sells for £500, you receive £500 directly to your UK bank account.

Question 9

How do I find my IMEI number?

Accepted Answer

Dial *#06# on your phone’s call keypad, or go to Settings > General > About (iOS) or Settings > About Phone (Android). You can also find it printed on the SIM tray or original retail packaging.

Question 10

How does shipping and delivery tracking work?

Accepted Answer

Sellers are required to ship via tracked and insured courier services within 2 business days of payment. You will receive an instant tracking number and can follow the order progress directly on your VeriBuy order tracking page.

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